Last Updated: 24/10/2025
At HillsBasket, we strive to provide smooth and reliable service for every order. This Cancellation Policy explains how users and vendors can cancel orders and how refunds are processed.
You can cancel your order within a limited time after placing it, depending on the service type:
Food Orders: Can be cancelled within 2–3 minutes of placing the order, only if the restaurant has not yet accepted it.
Grocery & Fashion Orders: Can be cancelled before the seller dispatches the order.
Taxi Bookings: Can be cancelled before the driver starts the ride.
Parcel Delivery: Can be cancelled before the pickup is confirmed.
Once an order is accepted, prepared, or dispatched, it cannot be cancelled.
A vendor or delivery partner may cancel an order due to:
Unavailability of items or stock-out.
Technical issues or incorrect address.
Unsafe delivery conditions or customer unavailability.
If your order is cancelled by the vendor or driver, you will receive a full refund (if payment was made online).
Refunds for eligible cancellations are processed to the original payment method within 5–7 business days.
In some cases, wallet credits may be issued for faster use on future orders.
Delivery charges are non-refundable once the delivery process has begun.
If your order is delayed significantly or not delivered, you may contact our support team to review the issue.
Refunds or replacements will be provided based on investigation and vendor confirmation.
Certain items and services cannot be cancelled once confirmed, including:
Perishable food items once prepared.
Custom or special orders.
Services that have already begun (e.g., rides or live deliveries).
For cancellation or refund-related queries, please contact:
📞 HillsBasket Support Team: +91 97170 40494
